How to resolve the most common Dell XPS 13 errors?

How to resolve the most common Dell XPS 13 errors?

Category : Blog

The Dell XPS 13 has to be one of my favorite Dell laptops of recent times. It’s small, ultra-portable, has decent battery life and plenty of power. What more could you require? Oh wait, I forgot to add the QHD touchscreen and Windows 10! All that said, living with the Dell laptop hasn’t been without its challenges. That’s why I share some experience about Dell laptop XPS 13 and together with the list of the top 10 most common Dell XPS 13 issues and how to resolve them.

Battery life

While the battery in the Dell Laptop XPS 13 is impressive, running a QHD touchscreen is energy saving. To get a little more out of the battery you can do two normal procedures. One, update the BIOS diver as Dell innovate fix that can aim up to 25% more life from the Dell battery. Two, dim the screen of the laptop a bit to save power draw.

Display driver errors

My Dell laptop XPS 13 had a few display errors when I first bought it. They were clearly software so I decided to resolve it myself. Dell also identified an issue and released an updated Dell display graphics driver back in January.

  • Search to the Dell Product Support website and download the latest graphics Dell display graphics drivers.
  • Install, tap yes to make changes to your laptop and let the wizard install the latest drivers.
  • Reboot your Dell laptop and restart.

How to resolve the most common Dell XPS 13 errors

Resolve the webcam

The webcam on the Dell XPS 13 is oddly positioned and was best at taking face shots rather than a selfie. Certainly, you can do something more about that although it is a little issue.

  • Tap Ctrl, Alt, left arrow and the Home key button on your XPS. The screen of your laptop should rotate 90 degrees angle.
  • Turn your Dell laptop onto its side when you use your webcam.
  • Tap Ctrl, Alt, right arrow and the Home key button to return it to normal.

Resolve the audio device

One common Dell XPS 13 error I keep hearing about issues with audio. If it intermittently cuts out or break or doesn’t work when you start your laptop. A simple driver install will resolve that.

  • Right tap on the Windows Start button and choose Device Manager Option.
  • Mark the audio device within the window.
  • Right tap and choose Update audio device drivers. Let Windows do itself.
  • Or visit the Dell Product Support website and you can manually download the driver.

USB-C disconnecting

USB-C is a great upgrade in the new Dell XPS 13 but it has an issue with intermittently cutting out. Dell is aware and has a workaround until a patch is released. By reducing the Wi-Fi output to 75%, it stops this happening.

  • Right click on the Windows Start button and select Device Manager.
  • Right click on your Wi-Fi card and select Properties.
  • Select advanced options and reduce the Wi-Fi output to 75%.

Recent Blog: 5 Causes for Your Dell Laptop get shut down

Weak Wi-Fi signal

Another issue with the built-in Wi-Fi card in the laptop is that it is pretty weak. It seems even moving a few feet away from a router can lose the signal altogether. There are two ways to fix this. Either, update the driver direct from the Dell website as above or replace the Wi-Fi card. We will be doing a tutorial soon on changing the card.

Not charging while connected to the mains

Another common issue with the Dell XPS is not charging while connected to a mains charger. This one is easy to fix though.

  • Unplug from the charger, turn off your laptop and remove the battery.
  • Hold down the laptop power button for 15 seconds.
  • Replace the battery and boot the laptop.
  • Plug back into the mains charger and retest.

Scrolling issue using the touchscreen

I did have an issue where the touchscreen seemed to lose concentration and would occasionally ignore my gestures. An update of Dell drivers fixed that issue, so repeat the steps described in item four and update the drivers.

LCD flickering at low brightness

One way to get more battery life out of your laptop is to lower your brightness. But if you use the lowest setting the screen can flicker. I experienced this earlier this year but a BIOS update released in July 2016 fixes it.

Excessive heat

The final issue common to Dell XPS 13 laptops is that of heat. The machine can become very hot, even when not using it for gaming or that intensely. The fan does kick in when required but takes a while to cool things down. This is one issue I haven’t been able to fix aside from not using it on my knees and using a laptop cooler pad instead.


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